PRIVATE LESSONS & BIRTHDAY PARTIES

Frequently asked questions

How do I tune into my LUNA LIVE™ class?


All LUNA LIVE™ classes are held via Zoom. Through Zoom, your dancers will be able to video conference in, dance, and interact with us live. We recommend you download Zoom for your mobile device, tablet, or computer before your first class. You will not need to create a Zoom login and you will not need to pay for a Zoom account. After you have purchased a class, you will receive your Zoom access information via email 30 minutes prior to your class start time. Please ensure you have listed the correct email.




What time are classes set?


All class times are in Eastern Time (New York). You must be signed up for class at least 15-30 minutes prior to the start time of class. This will allow you to receive your class link email in time for class.




What if my child has never taken a dance class before?


All LUNA LIVE™ classes are created for dancers of all levels. The instructors will provide modifications and/or challenges throughout the class to keep your child engaged.




How do I sign up for a LUNA LIVE™ class?


You can sign up for classes on our website. Simply choose the class you’d like to take from on our schedule and proceed with registration and check out. Class packages are also available. You will need to create an account or login to your account, if you'd like to buy a package. You will receive an email confirmation of your purchase. Zoom links will be sent to the email provided in registration 30 MINUTES prior to class start time.




What if I need to cancel my class?


If you need to cancel/reschedule your class, you must email studio@lunaperformingarts.com1 HOUR before your class start time. Classes must be made up within 7 days of originally schedule/purchased class date. All classes must be used within the session and cannot be used to enroll in a new class. All sales final, there are no refunds for Luna Live virtual classes.




I don't see my Zoom access information. What should I do?


Your class link will be emailed from studio@lunaperformingarts.com, please check your spam and promotions folders as well. If you do not see an email, please double check your class bookings in your account or a comfirmation email for your booking to make sure you are enrolled. Please ensure the email address you provided when booking your class is the correct email address in which you have access to. If you are still unable to locate the class link, please email studio@lunaperformingarts.com for further assistance.





TRIBECA

51 Murray Street

Lower Level 

New York, NY 10007